WEEK 2

Problem of the week- You will be dealing with many different people over the duration of this project. Your team's ability to communicate and provide exceptional customer service may set you apart from others when applying for funding.

During this week our main focus within our group was to design a 'customer service plan.'The customer service plan we designed within our individual group was based around the idea of working within a marine design company. Before finalising our customer service plan, we initially discussed why good communication skills are important for customer service. We then moved onto identifying all the different people/groups we will be required to communicate with from our specific point of view. The individuals we based our customer service plan were, clients, Boatbuilders, employees, engineers and retailers. Once we had accumulated our list we then moved onto producing our customer service plan. The basic purpose of a customer service plan is to outline the companies goals and objectives around the subject of customer service, and how we would implement these plans and ideas.

Having produced our plan we then took our ideas back to the rest of the APPT group and presented these ideas to fellow students and tutor, which was then critiqued by these individuals.

Today i found the idea of going away and producing work as individuals then coming back to the group and presenting these ideas a very interesting task. mainly due to the fact everyone was given the same brief, so we could then see every groups different perspective on the subject.
The biggest challenge as a group we faced today was having a very tight constraint put on us to produce a presentation, however i believe as a group we performed very well with this task. Our tutor gave us some positive feedback on our presenting skills and the information we had acquired. I believe the biggest downfall of our work for the day was the fact we failed to link our customer service plan closely enough to our group portfolio technique. Having said that i believe we produced quite a comprehensive service plan within the time frame we were given.